April 11, 2018 / 5 minute read
Thinking about your next vehicle upfit? Make sure you plan it out properly from the get go. If not, you’ll likely end up with an unhappy driver, and an unsatisfactory upfit that cost you real money.
It’s important to remember that fleet vehicle upfitting isn’t just an added cost. It’s an opportunity to improve efficiencies and boost driver satisfaction. Here are some key benefits of a smart upfit:
- Drivers are more productive, effective, and happier.
- You can reduce driver turnover, which in turn lowers costs associated with hiring and training new employees.
- Better-equipped vehicles attract and retain better-qualified drivers.
Ultimately, a good upfit leads to a better ROI for your company - it’s a win-win situation for both you and your drivers!
SMART VEHICLE UPFITTING: HOW TO DO IT RIGHT
Some companies try to standardize upfitting for all vehicle types in their fleet. However, each driver of each vehicle has their own take on what they’d like. Even if you have a standard need, it’s important to know the driver’s needs.
If upfitting is a tool that adds to the employee's efficiency, and the result is decreased labour costs, then it only makes sense to provide employees with the right tool for the job.
Use these four strategies to make sure your next upfit is successful, and is a worthwhile investment for your company.
1. Save money by choosing the right simple parts supplier
Not all suppliers have the capability to upfit a vehicle properly. If you don't partner with suppliers who have experience with upfitted vehicles, the process can end up being very costly. So the first step is to work with competent parts and supply vendor. How can you find such a vendor?
First ask your fleet management company, your competitors, or other business operators who have working vehicles similar to yours. Recommendations from these sources will certainly give you a head start on finding a reliable option to get you what you need.
Here are some important considerations you will need to follow:
- Be sure the upfitter is National Safety Mark Certified. Most are, but it’s better to confirm. This will ensure you avoid potential future legal issues if accidents occur. Also, the certification should give you better assurance the installation is being done correctly.
- Research competitive pricing, and make sure any quotes you receive are fully detailed and complete. Your price comparisons should be equally based both on specification detail and quality of product.
- One final and vitally important step is to address the upfit timing. Today it seems almost all the qualified suppliers are experiencing heavy order volumes and are stretching to keep up. You might need to pay a little extra to get your vehicles working for you when you need them, which will help you avoid the lost productivity of a vehicle sitting and waiting for the upfit.
Engaging the suppliers that are well-versed in upfitting vehicles will help lower costs by making the process easier, faster, and more complete. Leveraging expert know-how helps you get what you need, on time and with consistent quality.
(Related post: Top 5 Ways Fleet Management Companies Help Save You Money)
2. Boost driver morale by mitigating conflicts
At the end of the day, conflicts are just opportunities that you haven’t taken advantage of yet. Even if you’re new to a company or you’ve inherited a bad relationship between the company and employees, you still have the opportunity to fix the situation.
You can proactively address conflicts by looking at upfitting as a balance between the driver's needs and the upfitting cost to the company. Evaluate the upfitting cost against the savings in labour and the increase in driver happiness. Time and again, you’ll likely find the labour savings and happier drivers far outweigh the cost of the upfit.
However, if a conflict escalates, we recommend bringing in a third party coach or referee to help ease communication between company and drivers. Remember, smart upfitting helps improve both the driver’s work and their happiness!
3. Avoid poorly upfitted vehicles by involving drivers in the planning process
A common challenge is, drivers often want more upfitting equipment than the company is willing to pay for. Involving the drivers in the planning process can help them understand why the budget may be limited.
In addition, the company may have one idea on how to upfit the vehicle, while the driver has an entirely different one. Let’s take a look at a common scenario.
Your company needs shelving on both sides of a van and a rubber mat on the floor to prevent sliding. However, these changes make the driver's job more difficult and uncomfortable. Through driver input, you discover the bulkhead is unsatisfactory and the seat doesn’t go all the way back. Also, the driver wants to know, "Why is there shelving on the right side when I don't need it there?".
By involving drivers in the planning process, you can eliminate situations like this entirely. It also empowers them and allows them to contribute their insights on how the company can improve driver satisfaction in the future. Showing drivers that you’re aware of their needs will make them feel connected and valued. This is key in helping you bridge the gap between company goals and driver needs.
Pro tip: Give upfitting experts permission to talk directly with your drivers. Good upfitters won’t try to force you in a direction you don’t want to go. But they can help provide insight into the realities of driver requirements. By looking at both sides, you gain the ability to control costs, improve driver morale, and reduce workloads.
Also remember that, with smart upfitting, drivers will be happier and less likely to go work for the competition. After all, you have an investment in your drivers and the longer you keep them, the greater the value of your investment.
(Related post: How to Reduce Fleet Costs and Boost Efficiency)
4. Establish the vehicle’s end purpose to make your upfit more efficient
What will the vehicles be used for? This defines how to upfit the fleet.
As the business needs change, the roles of the vehicles will change too. Make sure your fleet is keeping pace with job duties by making upfitting improvements that match those duties. By looking at the end-purpose, you can create an effective and realistic plan for upfitting.
A good tip is to plan for future changes too. That way, you can reduce the amount of times you have to go back and make improvements.
Finally, choose upfitting experts that have a clear understanding of the vehicle's purpose, as well as what the driver needs are. Successful planning not only improves the end result, but saves money by increasing efficiency and decreasing labor in the long-run.
The key to good upfitting is not simply doing it, but doing it with a purpose.
Not only is vehicle upfitting a tool that improves driver performance, it also reduces the driver's stress and workload, along with yours!
Start with good planning and good supplier partnerships. By looking at the balance between the company and drivers, you gain insights. Along the way, you can implement the needs of the company, without hurting driver moral. And ultimately, happy drivers make every fleet manager's job easier.
Download Factory Ordering: Purchase the Options Your Fleet Requires, For Less. It will help you learn how to plan your factory ordering for maximum savings.
Get to Know the Author
Grant has been engaged in the automotive industry his entire career. Beginning as an Automobile Engineer and Mechanic, he moved into Dealership Management where he served as the Service and Fixed Operations Manager for both domestic and import dealerships.
In 1994, Grant transitioned into Vehicle Leasing and Fleet Management where he now leverages his expertise to assist companies with fine tuning their vehicle management activities to deliver both cost and time savings.
Outside of work, Grant's passion for automobiles is continued with the show winning 58 Chevy Bel Air he restored and modified, and is adding to his collection with a 450HP Model A Sport Coupe Hot Rod.Meet our team